BigCommerce Customer Groups Migration to Shopify
Last updated August 2026
A technical guide to handling customer groups migration when migrating from BigCommerce to Shopify. This covers what transfers, what does not, the specific risks for BigCommerce stores, and the recommended approach.
PlatformBigCommerce
Complexity7/10
Native supportNot available
Data riskHigh
BigCommerce-specific considerations
When migrating customer groups migration from BigCommerce, the following platform-specific aspects must be considered:
Data model implications
BigCommerce's data model stores this information differently than Shopify. In BigCommerce: Order with line items, shipments, payments, refunds, taxes.
Can Shopify's Store Migration app handle customer groups migration?
No: Shopify does not offer a native Store Migration tool for BigCommerce. You must use third-party tools or custom development.
What transfers
- Customer group/tier names can become Shopify tags
- Group-specific pricing can be recreated with B2B apps
What does NOT transfer
- Automatic group assignment rules
- Group-specific payment methods
- Group-specific shipping methods
- Tiered pricing structures
- Company account hierarchies (Magento B2B)
Specific risks for BigCommerce stores
- Loss of tiered pricing models
- B2B customers losing negotiated prices
- Approval workflows disappearing
- Shared catalogs (Magento) having no Shopify equivalent
- Customer-specific pricing lists not transferring
Recommended approach
For B2C stores: use Shopify customer tags to replicate group membership. For B2B stores: evaluate Shopify Plus company accounts feature or B2B apps like SparkLayer, B2B Handsfree, or Wholesale Club. Map customer groups to appropriate price lists. Test B2B checkout flow thoroughly.
Exporting customer groups migration data from BigCommerce
- BigCommerce data export (CSV)
- BigCommerce REST API
- BigCommerce GraphQL API
- Third-party migration tools
Technical notes
- Magento customer groups stored in customer_group table
- Magento B2B uses company + company_structure tables
- Shopify customer tags are simple strings, can be added via API
- Shopify Plus company accounts: separate entity type with locations
- B2B apps provide customer-specific pricing via custom price lists
- Some B2B functionality requires Shopify Plus checkout extensibility
Other BigCommerce migration issues
References
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